AI Website Chatbot Documentation
Website Chat — Intelligent AI that engages visitors, answers questions, and converts leads 24/7
Getting Started
Quick Start Guide
Install the chatbot widget on your website and go live in under 5 minutes with a single script tag
Dashboard Overview
Navigate the chatbot dashboard — conversation stats, FAQ gaps, installation guide, and quick actions
API Key Setup
Generate an API key from the API Keys page to authenticate your chatbot widget on external sites
Widget Installation
Add the embed script to any HTML site, WordPress, Shopify, Next.js, Webflow, or Wix with step-by-step instructions
Team & Permissions
Invite team members with role-based access (Owner, Admin, Member, Viewer) to manage the chatbot
Chatbot Settings
Brand Customization
Set your brand name, primary color, and widget position (bottom-right or bottom-left)
Greeting Message
Customize the welcome message visitors see when the chatbot opens for the first time
Offline Message
Configure the message displayed when the chatbot is unavailable or outside business hours
Lead Collection
Toggle email and name collection to capture visitor info before starting a conversation
Auto-Open Behavior
Enable the widget to automatically open after a configurable delay (1–30 seconds)
FAQ Management
Adding FAQ Entries
Create question-answer pairs that the chatbot matches automatically when visitors ask common questions
Editing & Removing FAQs
Update existing FAQ entries or remove outdated ones from the chatbot settings page
FAQ Matching Engine
How keyword-based matching works — the chatbot scans visitor messages against your FAQ library
FAQ Gap Analysis
View unanswered questions from the dashboard to identify gaps and add missing FAQ entries
Best Practices
Tips for writing effective FAQ entries — keep questions natural, answers concise, and cover common variations
Widget & Embed
Embed Script Tag
Copy the one-line script tag and paste it before </body> on any HTML page to install the chatbot
WordPress Installation
Add to your theme footer or use the 'Insert Headers and Footers' plugin for easy setup
Shopify Integration
Paste the script in your theme.liquid file before the closing </body> tag
Next.js & React Setup
Use the Script component or useEffect hook to load the widget in your React application
Webflow & Wix
Add the embed code to project-level custom code settings in Webflow or via Wix HTML embed block
Widget Customization
The widget inherits your brand color, position, and greeting settings automatically from the dashboard
Analytics & Metrics
Conversation Metrics
Track total conversations, AI resolution rate, and average response time from the dashboard
Lead Capture Analytics
Monitor how many leads are captured through the chatbot with email and name collection stats
FAQ Gap Tracking
Identify unanswered visitor questions sorted by frequency to improve your chatbot's coverage
Daily Activity Logs
View conversation activity, lead captures, and AI resolution events over time with date filtering
API Reference
Authentication
API key management — generate, list, and revoke keys from the API Keys dashboard page
Embed Config API
Public endpoint that serves widget configuration as JSON, authenticated via API key query parameter
Conversations API
Access conversation history, messages, and visitor data programmatically
Leads API
Fetch, filter, and export captured leads and their conversation context
Chatbot Stats API
Retrieve aggregated metrics including conversations, resolution rates, and FAQ gaps over date ranges
Webhooks
Real-time notifications for new conversations, lead captures, and resolution events
Integrations
WordPress & Shopify
One-line script installation for WordPress sites and Shopify stores with platform-specific guides
Slack & Microsoft Teams
Get notified about new leads and unresolved conversations in your team chat channels
CRM Integrations
Sync captured leads with Salesforce, HubSpot, Pipedrive, and other popular CRMs
Zapier & Make
Connect the chatbot to 5,000+ apps with no-code automation for lead routing and notifications
Google Analytics
Track chatbot engagement, conversations started, and leads captured as events in your GA4 dashboard
Stripe Billing
Manage your chatbot subscription plan, usage limits, and payment methods